At MiTek, we take support seriously and we want to give you the best support we can.

If you are a member of the general public and need support please Contact Us .

Find Authorised MiTek Software Users

If you would like to confirm the training qualifications of a MiTek software user, please use our Find Authorised MiTek Software Users tool and enter in the user's MUID number printed on the truss certificate.  An automated response will be emailed to you within minutes.

MiTek Customer Support 

We have created a separate site devoted to supporting our MiTek customers (E.g. MiTek Fabricators).

To access our support website you will require a MiTek website user account.  If you do not have an account you can register for one here .  This is available for MiTek customers only.

MiTek Remote Support

If you are a MiTek customer and a MiTek representative needs to connect to your Windows computer to help you with a problem, download and run the MiTek Remote Support tool listed on this page and follow the instructions.